Frequently Asked Questions
We’re passionate about solving problems through creative communications. Browse our FAQ questions here first to see if it helps!
About Berify
Berify is a product authentication and consumer engagement platform that uses NFC, RFID, and blockchain technology to connect physical products with trusted digital experiences. It helps brands elevate customer experiences through customizable features including authentication, digital product passports, loyalty programs, rewards, ownership verification, marketing activations, and supply chain traceability tailored to their specific needs.
Berify can offer authentication, exclusive content, raffles, golden tickets, track and trace and more.
Berify works through participating products with a secure NFC smart tag. When you scan a Berify-enabled item with your mobile device, you can access the digital experience connected to that specific product, which may include authentication, product information, rewards, exclusive content, or other engagement features.
Our headquarters is in Santa Ana, California
Yes, we are available worldwide!
Berify is used across a wide range of industries, including regulated products, pharmaceuticals, consumables, collectibles, luxury goods, art, limited drops, apparel and footwear, and music.
These represent some of the most common use cases, but Berify is designed to integrate and scale across virtually any industry where physical products can benefit from authentication, digital engagement, and connected experiences.
Our development team consists of seasoned technology veterans in the area of security and blockchain. We are passionate about creating the best user experience that addresses our clients’ problems. Our platform focused on the convergence of three key technologies: IoT, Web3 and AI – creating a new paradigm for how we interact with technology with a more secure, efficient and transparent world.
Yes. Berify is designed to scale from early product launches to enterprise deployments across multiple products, markets, and campaigns. With API integrations, robust security protocols, configurable branded experiences, and engagement analytics, Berify supports global brands looking to strengthen product authentication, create connected product experiences, and build direct customer relationships.
Brand & Implementation Questions
From engagement to deployment, the process is refined and turnkey. Once we establish an understanding of your product, we will help you select the best NFC tag solutions to ensure maximum success. Our team will work with you to understand what you are trying to achieve or solve and provide clear pathways forward.
We can not guarantee a request will be accepted however we are always open to ideas! We love to build technologies to solve problems and improve the overall experience from client to consumer.
In-stock orders can be fulfilled as fast as next day. For custom orders, turnaround is as fast as 2 weeks depending on specifications.
Yes, we provide both as we are a strong believer in strengthening your brand, ecosystem, and community.
Yes, through our contact us form on our website.
Consumer Questions
iOS: The rear top of your mobile device has the NFC reader. Unlock your phone to the home screen, hold against & wait for the prompt if you do not have the app. If you have downloaded the ‘Berify’ app, open and click the scan button & proceed to hold your mobile device against the NFC.
Android/Other: The rear top or middle of your mobile device has the NFC reader. We recommend downloading the ‘Berify’ app for a seamless experience.
If you are unable to read the NFC Tag, please check online to ensure your phone model has an NFC reader & if it needs to be activated.
No, we offer an app clip which is the ‘lite’ experience however if you would like the full exclusive access and experience downloading the ‘Berify’ app is required.
This refers to unstable connection, please reset your cellular connection or ideally connect to wifi for the best results.
Yes, please do not try to open, remove or tamper with any NFC Tag as you will damage the internal semiconductor which will be unrepairable. For any sticker based products, please keep away from any water, or high heat.
1. Login to your berify mobile app,
2. Select your profile
3. Select profile setting on the upper right hand corner
4. Select Reset Wallet Passcode
5. Click Reset passcode on the bottom of the page
Once you click reset passcode, you will receive the passcode reset link via email (Note: for security reason, there is a time limit for the process).
Make sure you scan your products NFC tag to see any updates from the brand/company. You may also receive push notifications as well if the brand is using this feature!
Please be sure to verify that the mobile device has NFC Tag support and identify the location of the NFC reader on the mobile device. Please check if your phone has any metal components as this will confuse the signal path (you can remove your phone case to test). Once the device has powered back on, ensure you have a stable connection (we recommend WiFi if available). Unlock your device & hold against the NFC tag which will prompt a pop up.
Please reach out via our help service to speak with our customer service who are all humans!
You must download the ‘Berify’ app & create an account for the best experience. Follow the prompts by clicking ‘Redeem’ to connect your wallet ready for redemption.
You must download the ‘Berify’ app & create an account for the best experience. Follow the prompts on the pop up module to submit your information. Golden Ticket rewards are NOT handled by Berify, all information goes directly to the brand and/or company.
Please reach out via our help service to speak with our customer service who are all humans!
Platform Questions
We offer the highest level of security on our products using a multi-layer protection system that expands into the physical hardware as well. This protects our hardware and your products from any risks of counterfeit or replication to ever occur.
Users can create experiences as fast as they upload assets and information. Using our dashboard, creating experiences for your product takes only a few clicks.
Dashboard Questions
Our commercial grade dashboard allows you to control your nfc’s, view real-time data & create/update your batch experiences at any time. Our dashboard has many powerful functions and features which puts you in complete control at all times with in-depth visibility.
One batch = 1 experience. If you have 10 blue T-Shirts in 1 batch, the 10 blue T-Shirts will all share the same experience. If you want to have an individual experience for each 10 T-Shirts, then you will have 10 batches.
Yes, this is one of the many powerful features we offer.
Yes, we proudly build all of our technology in-house.
Yes, we provide comprehensive dashboard training with our product manager either in-person or via zoom. All aspects are covered in this session including any additional questions you have.
If you have all of the assets ready, around 90 seconds.
Technology Questions
We offer multiple ways to customize the tag’s material type, durability, color, size and graphics. We can also offer further customization to best integrate into your product upon request.
Yes you can add a custom domain by pointing your DNS records to our servers. Our team will help you customize your integration.
Hardware Questions
‘Near-Field Communication’ is a short-range semiconductor that allows the wireless transfer of data. These are most commonly used for payments such as Apple Pay, Google Play or contactless entry cards.
We have an established network of partners that provide turn key commercial solutions for RFID.
Providing that you have assets such as logos or images, we do offer complimentary graphic design services to produce the best product for you.
Yes, it all depends on the materials of the product & desired location.
Yes, this can range from creating a 2-part custom mold, colors, tamper proof features, artwork, size, shape & metal-safe.
We produce over many different skus that can be used for almost any industry. Our MOQ depends on the type of NFC Tag, customization features and quantity.
Berify Rewards
Yes we have a fully customizable rewards program that can fit different needs. For white label partnerships we can offer third-party reward programs like Yotpo.
Our rewards program can work in many different ways depending on how you utilize the platform. For example, you can earn points by scanning authentic items, or by adding items to your portfolio to complete collections. Please inquire for more info.