Frequently Asked Questions

We’re passionate about solving problems through creative communications. Browse our FAQ questions here first to see if it helps!

NFT Redemption Questions

Do you need an app?

To get started, you’ll need to install the Berify app from your device’s app store. Once installed, sign up for an account and log in.

How to Redeem NFT?

Scan the Berify NFC tag and navigate to the Product Details page after clicking View Experience.  On the top of the product details page, you will see a Redeem NFT button if an NFT is available for redemption.  Follow on screen directions to proceed.

How to connect my Wallet?

When redeeming your NFT, you can connect your MetaMask wallet or create a Berify wallet within the Berify app. When connecting to MetaMask, ensure that your MetaMask wallet is set to the Polygon Chain.  If you do not set it to Polygon, you will not be able to see your NFT.

How to view Token and Transaction Details?

From the NFT Details page, you can swipe left to access the NFT metadata. Click on the tokenID to view the token transaction details.

Client Questions

What is the typical process?

From engagement to deployment, the process is refined & turn key. Once we establish an understanding of your product, we will select the best NFC tag solutions for you to ensure maximum success. Our team will work with you to further understand what you’re trying to achieve or solve and provide clear pathways forward!

Where are you located?

Our headquarters is in Santa Ana, California

Do you service internationally?

Yes, we are available worldwide!

Do you accept any development/feature requests?

We can not guarantee a request will be accepted however we are always open to ideas! We love to build technologies to solve problems and improve the overall experience from client to consumer. 

How do I reset my Wallet Password?

1.  Login to your berify mobile app,
2. Select your profile
3. Select profile setting on the upper right hand corner
4. Select Reset Wallet Passcode
5. Click Reset passcode on the bottom of the page

Once you click reset passcode, you will receive the passcode reset link via email (Note:  for security reason, there is a time limit for the process).

Who builds the technology?

Our development team consists of seasoned technology veterans in the area of security and blockchain.  We are passionate about creating the best user experience that addresses our clients’ problems.   Our platform focused on the convergence of three key technologies: IoT, Web3 and AI – creating a new paradigm for how we interact with technology with a more secure, efficient and transparent world.   

Do you provide white-label & API solutions?

Yes, we provide both as we are a strong believer in strengthening your brand, eco-system & community. 

Do you provide customer support?

Yes, through our contact us form on our website.

Consumer Questions

How do I scan the NFC tag?

iOS: The rear top of your mobile device has the NFC reader. Unlock your phone to the home screen, hold against & wait for the prompt if you do not have the app. If you have downloaded the ‘Berify’ app, open and click the scan button & proceed to hold your mobile device against the NFC. 

Android/Other: The rear top or middle of your mobile device has the NFC reader. We recommend downloading the ‘Berify’ app for a seamless experience.

Does my mobile device support NFC Tag reading?

If you are unable to read the NFC Tag, please check online to ensure your phone model has an NFC reader & if it needs to be activated. 

Do I need to download an app?

No, we offer an app clip which is the ‘lite’ experience however if you would like the full exclusive access and experience downloading the ‘Berify’ app is required.

What is a connection error?

This refers to unstable connection, please reset your cellular connection or ideally connect to wifi for the best results. 

Is my data protected & secure?
Yes, we adhere to all privacy & security standards to ensure consumer data safety.
Can you break the NFC Tag?

Yes, please do not try to open, remove or tamper with any NFC Tag as you will damage the internal semiconductor which will be unrepairable. For any sticker based products, please keep away from any water, or high heat. 

When will I know any product updates have occurred?

Make sure you scan your products NFC tag to see any updates from the brand/company. You may also receive push notifications as well if the brand is using this feature! 

My NFC Tag won’t scan 🙁

Please be sure to verify that the mobile device has NFC Tag support and identify the location of the NFC reader on the mobile device.  Please check if your phone has any metal components as this will confuse the signal path (you can remove your phone case to test).  Once the device has powered back on, ensure you have a stable connection (we recommend WiFi if available).  Unlock your device & hold against the NFC tag which will prompt a pop up.

My NFC tag is damaged, what should I do?

Please reach out via our help service to speak with our customer service who are all humans!

How can I redeem my NFT?

You must download the ‘Berify’ app & create an account for the best experience. Follow the prompts by clicking ‘Redeem’ to connect your wallet ready for redemption.

How can I redeem my Golden Ticket?

You must download the ‘Berify’ app & create an account for the best experience. Follow the prompts on the pop up module to submit your information. Golden Ticket rewards are NOT handled by Berify, all information goes directly to the brand and/or company.

I’m experiencing an error, what do I do?

Please reach out via our help service to speak with our customer service who are all humans!

Platform Questions

Can you replicate it?

We offer the highest level of security on our products using a multi-layer protection system that expands into the physical hardware as well. This protects our hardware and your products from any risks of counterfeit or replication to ever occur.

What is your Berify Dashboard?
The Berify dashboard allows you to control all aspects related to your NFCs such as batch creation, inventory management, heat maps, digital customization, activate/deactivate and much more. Designed for commercial use with multiple-users working within one account.
Do you have APIs?
We have REST APIs for integration into both Android and iOS apps for authentication, product information, and customized product experiences.
Can the batch experience be updated in real-time?
Yes, via the dashboard, which allows you to monitor & update in real-time to ensure the consumer experience is always up to date.
What technologies work with Berify?
We are hardware agnostic; we work with an array of technologies including NFC/RFID and NFTs. We mint on public EVM (Ethereum Virtual Machine) compatible chains, including Polygon, Ethereum, and layer 2s for high scalability.
How long does it take to create a batch experience?

Users can create experiences as fast as they upload assets and information. Using our dashboard, creating experiences for your product takes only a few clicks.

Is training required to use this software?
An optional 20 minute session 1-on-1 to showcase all the features is included with every integration.

Dashboard Questions

What is the Dashboard?

Our commercial grade dashboard allows you to control your nfc’s, view real-time data & create/update your batch experiences at any time. Our dashboard has many powerful functions and features which puts you in complete control at all times with in-depth visibility. 

What is a batch?

One batch = 1 experience. If you have 10 blue T-Shirts in 1 batch, the 10 blue T-Shirts will all share the same experience. If you want to have an individual experience for each 10 T-Shirts, then you will have 10 batches. 

Can the batch experiences be updated in real-time?

Yes, this is one of the many powerful features we offer. 

Is this your own software?

Yes, we proudly build all of our technology in-house. 

Do you offer dashboard training?

Yes, we provide comprehensive dashboard training with our product manager either in-person or via zoom. All aspects are covered in this session including any additional questions you have. 

How long does it take to create a batch experience?

 If you have all of the assets ready, around 90 seconds. 

Technology Questions

How long do your products last and is there a warranty?
Depending on application, our NFCs are designed to last a minimum of 10 years with warranty included. In most cases, they will outlive the duration of the product.
How does an NFC work?
NFC, or ’Near-Field Communication’, is a protocol standard that allows two devices to communicate from a few inches apart. A popular implementation of NFC is to use passively powered chips (no battery necessary) embedded into products that become active when a device powers them on at close range. This technology has been used in a wide variety of use-cases for 20 years, including for Apple Pay, transit cards, and hotel room keycards.
How do consumers interact with the NFC?
Most consumer smartphones have NFC-reading capability built into their devices already. Users simply tap their phone to the tag to bring up Berify. Users can choose to either download our app or use a lightweight app clip that requires no installation.
Can you customize the NFC?

We offer multiple ways to customize the tag’s material type, durability, color, size and graphics. We can also offer further customization to best integrate into your product upon request.

How do I make a large purchase (1m+ units)?
Please contact or submit an inquiry on our contact us page to receive a tailored quote to your integration and application.

Hardware Questions

What is an NFC Tag?

‘Near-Field Communication’ is a short-range semiconductor that allows the wireless transfer of data. These are most commonly used for payments such as Apple Pay, Google Play or contactless entry cards. 

Do you offer RFID Solutions as well?

We have an established network of partners that provide turn key commercial solutions for RFID.

Do you offer graphic design services?

Providing that you have assets such as logos or images, we do offer complimentary graphic design services to produce the best product for you. 

Can you integrate into Soft & Hard Goods?

Yes, it all depends on the materials of the product & desired location. 

Can you customize the NFC Tag?

Yes, this can range from creating a 2-part custom mold, colors, tamper proof features, artwork, size, shape & metal-safe. 

How many NFC Tag products do you make?

We produce over 620+ different skus that can be used for almost any industry. Our MOQ depends on the type of NFC Tag, customization features and quantity.

Berify Tail Smart Tags - Enterprise

What is the difference between a regular Berify smart tag and a Berify tail smart tag?

Tail tags are a special kind of Berify smart tag that can detect when a product has been opened or tampered with. When a product is opened, a portion of the tail connected to our smart tag becomes detached, altering how the tag is read by our app.

How do I customize the tail tag experience on the Berify dashboard?
  1. Access batch digital customization by selecting the “Customize” button on the batch card.
  2. Choose either ‘Edit global experience’ or ‘New targeted experience’ to initiate customization.
  3. Navigate the customization settings panel and switch between the ‘Tail Untampered’ and ‘Tail Tampered’ tabs to customize each experience individually.
  4. After making all desired edits, press the ‘Publish’ button to apply and publish your changes.
  5. Your customized experiences are now active on the app.
Can I apply geo-targeted experiences to my Berify tail smart tag?

Yes, the ability to create geo-targeted experiences is available for Berify tail smart tags.

  1. Tail tags have countless applications specifically in products that require high assurances that a product has not been opened or tampered with. This means that pharmaceuticals, consumable products such as wine, liquor and supplements, medical products, or even giveaways can be used with our tag. Pharma, Food and Beverage, Cosmetics and Personal Care products, electronics (security products, or whether unauthorized access or warranty), alcohol and cannabis, heath and wellness products like vitamins, documents and sensitive information.

Berify Tail Smart Tags - Consumer / App User

What are the benefits to adding my Berify tail smart tag product to my portfolio?

As a product owner, adding the product with a Berify tail smart tag to your portfolio enables you to receive push notifications when the tag shifts from an untampered to a tampered state.

How do I view the different programmed experiences for the tampered and untampered states?

When the product is untampered and the tail on the Berify tail smart tag is still intact, scanning the tag will activate the untampered experience defined by the brand. When the product is tampered and the tail on the Berify tail smart tag is removed and no longer intact, scanning the tag will activate the tampered experience defined by the brand.

Ready to get Berified?

Schedule a demo with Berify and learn how we can help today!

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